Return Policy for Balance By The Bay
No Returns or Exchanges
Due to the nature of our services and packages, all sales are final. We do not accept returns, exchanges, or provide refunds once a service or package has been purchased.
Why This Policy Exists
Service packages involve allocating resources, scheduling, and customized planning based on your specific needs. Once purchased, work begins immediately to prepare and deliver your services.
What This Means
All purchases are non-refundable
No exchanges are permitted between different service packages
Partial refunds are not available for unused portions of service packages
Before You Purchase
We encourage you to:
Carefully review all service and/or package details and inclusions
Contact us with any questions about what's included
Ensure the selected service/package meets your specific requirements
Questions or Concerns
If you have questions about our services or need clarification about what's included in your package, please get in touch with us at info@balancebythebay.com before making your purchase.
Commitment to Quality
While we maintain a no-return policy, we are committed to delivering high-quality services that meet or exceed your expectations. If you experience any issues with service delivery, please reach out to discuss how we can address your concerns.
This policy is effective 06/06/2025 and applies to all services and package purchases.